Return & Refund

Our Return and Refund Policy was last updated 16 March 2023

Thank you for shopping at Chakhul.com

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Chakhul

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to Chakhul.com, accessible from https://Chakhul.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

The order can only be cancelled before it is dispatched for shipping which is generally 1 day from the date of order. Any order that is in shipment cannot be cancelled.

If a product in transit (has been shipped) is cancelled by the customer, he/she may be liable to pay the 2-way courier charges.

Chakhul.com may also cancel an order just in case the product goes out of stock. Since multiple orders are being placed simultaneously, there are possibilities that some of the products may go out of stock during the payment process.

All the cancellation requests shall be sent to Connect@Chakhul.com and must contain the ORDER Number which you want to cancel. You can also call at our support number to cancel your order.

 

Return / Exchange items:

Return is only possible if the item is damaged, has manufacturing defects, expired or in cases when a different product has been wrongly delivered

• The product should be returned within 7 days of purchase.
• Items should be in their original condition.
• Items should ideally be in their original packaging.

How to return items:

• We recommend you to use a registered mail service that includes insurance for your returns. We can only give you a refund or exchange if we receive the items.
• Tell us whether you want a refund or exchange and we will assist you gladly.
• You must attach a copy of the invoice.

Post the items to us at:

Chakhul.com

D-54, Gurudwara Road, Mohan Garden, Uttam Nagar

New Delhi – 110059

 

REFUND

The refund will be processed through NEFT or direct transfer to the credit/debit card used for purchase. Processing of refunds may take upto 7-10 business days of receiving the returned item or cancellation request, as the case may be.

Refund on Cancellations: There will be 100% refund on cancellation before the product is dispatched. If a product is in transit (has been shipped) and is cancelled by the customer, refund amount will be calculated after deducting 2-way courier charges.

Refund on Return of Products: If a product is returned for reasons other than specified above, the refund would be processed only after deduction of 2-way courier charges. In all other cases, 100% refund will be provided to the customer.

Refund on Orders Cancelled by Chakhul.com: In case of unavailability of a product, Chakhul.com may cancel an order and will pay 100% refund to the customer.

Chakhul and Chakhul.com are owned by the Chakhul India(OPC) Pvt Ltd

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-8368254335